SERVPRO of Ft. Lauderdale South Employee Photos

Michael Panster

Owner/President

April Panster

Owner/VP of Marketing

Frank Rodriguez

VP of Operations

I have been in the restoration industry for the past 20 years, where I have learned an extensive amount about water damage, fire damage, mold remediation, and reconstruction services. Over time, I made it a point to also develop my leadership skills, because I knew that SERVPRO® was a company I wanted to grow with. Shortly after the start of my tenure, I was promoted to Crew Chief, then Production Manager, which also encompassed the role of Operations Manager, and now the General Manager. Through the hard work and dedication of the SERVPRO® of Ft. Lauderdale team, the operation went from one single area, to expanding to nine locations across the state! We took on many new tasks and challenges over the past few years to become the best restoration company in Florida. We pride ourselves on honesty, loyalty and customer service, which has made us the largest SERVPRO branch in South Florida. The amount of skills and opportunity that this company has given me has changed my life, as well as the people I have led. I have developed relationships with local clients, grown managers, implemented new policies, and continued to put our customers first. My role here continues to grow, and I am more driven than ever to help people recover from unexpected disaster.

Ken Grant

General Manager

I have been in the industry for over 30 years. I started out with my own construction company in Michigan. .  I served as a firefighter and Fire Chief, where I gained several certifications.  I also worked for a large restoration company  in Michigan for 6 years as a project director, acquiring many skills and certifications. Transferred to Florida keeping the same position at a different restoration company for over 6 years.  Due to Covid and a reduction in work force, I found my way to SERVPRO, as a reconstruction project manager and now I am the General Manager of the Fort Lauderdale office.  Looking forward to many years of service with SERVPRO.

Isabel Connolly

Account Manager

I have been with SERVPRO® of Fort Lauderdale for the past 8 years working in business development, but I also have a background in many industries. My history over the past 10 years, besides SERVPRO includes real estate sales and medical sales consulting. Being with SERVPRO® has afforded me the opportunity to perfect my networking excellence, as well increase my sales over 60% year over year. As a Senior Account Manager, I understand the priority of the utmost level of customer service, building great business relationships and the commitment to company excellence.

Irv Scott

Account Manager

Being with SERVPRO® has allowed me to expand on my prior work experiences, including business development, commercial and residential property management, public relations, project management, and vendor management. I pride myself on customer service, and community involvement is my passion. I consider myself a guru for our market’s knowledge and our business’ saturation within our area, and this has allowed me to develop, build and maintain long-standing and successful relationships with key clients. A fun fact about me is that I can handle and de-escalate high-stress situations.

Tim Jones

Operations Manager

Five years ago, I made one of the best decisions of my life, and that was to learn a new trade, which brought me to SERVPRO®. I started out with SERVPRO of Ft. Lauderdale South as a Field Technician, and I have quickly grown from there. From a Field Technician, I became a Crew Chief, then a Production Manager, and that brings me to my current role of Operations Manager in Ft. Lauderdale where I oversee six franchises in the area. Throughout my journey with SERVPRO® I have been presented with an extensive amount of knowledge and endless opportunities. Prior to SERVPRO®, my background was in restaurant management, which has allowed me to learn how to be a leader, serve people, and provide the highest level of customer service to make sure the customer experience was the best. Providing a service for ones that have experienced a disaster, such as a hurricane, and being able to bring their property to pre loss conditions has been an incredibly rewarding experience.

Josh Keller

Reconstruction Project Manager

I have been working in the Restoration Industry for over 7 years. I previously served in the United States Army for 4 years and was honorably discharged. After the military, I fell into an opportunity to work in the restoration industry and have been enjoying it ever since. I have been with SERVPRO for 7 years and worked as a Project Manager in North Carolina for a short time. I am currently a licensed insurance adjuster in Florida and hold numerous IICRC certifications. I take pride in customer service and look forward to being with SERVPRO for many years to come. 

Stefhany Valdiviezo

Project Manager

I started with the SERVPRO® of Fort Lauderdale office in 2018 and it has been a complete joy to be apart of this team. My first position was as a field technician and quickly I received an opportunity to be the Warehouse Manager. Through hard work and dedication, I advanced to Crew Chief/Supervisor where I took on the responsibility of managing a team of field technicians on daily task. I am now a Project Manager in charge of production estimates and job protocols, which I am excited to continue providing excellent customer service. My background also includes a law school master’s degree giving me the opportunity to work for the government hiring labor contractors.

Sanjay Chotoosingh

Project Manager

As the Project Manager Sanjay is in charge of providing company estimates, coordinates with the customer, controls and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. He is one of many front-line representatives of the SERVPRO^® brand. Sanjay is dedicated to demonstrating to customers and clients the company’s Here to Help^® commitment, He is the 1^st line of contact with a client consistently communicating the details of their project.

In 2016 I started with SERVPRO® of Fort Lauderdale North as a field technician and since have been afforded the opportunity to grow into my current role. I was promoted to crew chief in 2018 where I obtained the skills to manage and work closely with coworkers to complete projects for our clients that made it like it never even happened. It brings me joy to go above and beyond to satisfy our clients’ needs, I believe my work ethic has since given me the opportunity to become Project Manager where I pride myself on supplying our customers with elite service as they deal with their restoration needs. Before my time with SERVPRO® I gained experience in other customer service professions as an air condition installation expert and in warehouse management as certified fork-lift driver.

Steve Rodriguez

Production Manager

As production manager, Steve oversees all aspects of assigned restoration projects and assigned production crews. His responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. Steve is a front-line manager who leads his team to operational excellence.

My career started with SERVPRO® of Fort Lauderdale in 2013 as a field technician where I learned the job very quickly, after 2 years of dedication and consistency I was promoted to crew chief which gave me a chance to start learning the administration side of restoration. I now operate as a production manager specializing in water mitigation. SERVPRO® has given me the chance to grow with the company and I am truly thankful for the opportunity.