SERVPRO of Ft. Lauderdale South Employee Photos

Michael Panster

Owner of SERVPRO of Ft. Lauderdale South

The team at SERVPRO of Ft. Lauderdale South understands the stress and potential trauma that accompanies a fire or water damaging event and the disruption it introduces into your life, and home, or business. Our intention is to help minimize the interruption to your life and rapidly make it "Like it never even happened."

We are experts in the cleanup and restoration of both commercial and residential properties post-fire, smoke or water damage. Our certified technicians can also mitigate mold and mildew from your structures, home or business.

My family has been involved in the South Florida community for over eight years. My wife April and our three children participate in youth sports programs and local school activities. Our goal is to utilize this blog to inform consumers, both clients and our neighbors, on a large variety of water, fire and mold cleanup and restoration information.

April Panster

April Panster graduated from the University of Miami; she is a Hurricane. She began her working career with Comcast Cable in Fort Lauderdale until we moved to New York City. She utilized her skill set with NCC, National Cable Communications, offering sales and advertising to local viewers, through this digital media company for all the major cable television providers. When we returned to our roots in Florida in 2005, April went back to Comcast Cable in West Palm Beach, where she was responsible for all election advertising sales and coordination with both regional and national advertising agencies.

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Isabel Connelly

Isabel is our Marketing Director. She directs our sales initiatives for SERVPRO of Ft. Lauderdale South. She focuses on growing and developing our customer base by employing a systematic methodology to identify new prospects and to routinely contact and follow-up with clients. Isabel tenaciously makes repetitive contacts to build relationships and educate the customer and potential clients on why water damage restoration services provided by SERVPRO of Ft. Lauderdale South is the solution. She applies the quarterly Marketing Media Kit to market all fire damage and SERVPRO services and to sell our expert features by demonstrating the benefits to our customer base. Isabel can provide and communicate clear and accurate pre-testing and scoping of services need by flood damage victims, along with assisting in estimates. Naturally, she monitors and follow-ups on all assigned jobs ensuring our sales staff met the needs of our customer. We are the Water Damage, Fire Damage, Mold Remediation, and Cleaning Experts - We're Faster To Any Size Disaster; just ask Isabel!

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Karl Robinson

Karl is the General Manager of SERVPRO of Ft. Lauderdale South. He manages the Franchise office team with all accounting and administrative activities. He ensures that all job files are duly audited and contain all required documentation. At times he will develop and implement annual office administration plans and budgets to automate and improve office productivity. Karl is a key employee at our franchise.

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Josh

Josh is our Office Manager at SERVPRO of Ft. Lauderdale South. He works with our office staff to perform accounting and administrative activities. He assists in the development and implementation of our annual office administration plan and budget to automate and improve office productivity. Josh is also communicating with our customer base to ensure complete satisfaction with all cleanup and restoration projects. He can be reached by calling (954) 776-2000.

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Lenny

Lenny is the Director of Strategic Marketing at SERVPRO of Ft. Lauderdale South. He is ready to help with any questions our neighbors and commercial property owners may have concerning our restoration services. Lenny expands our brand by networking with local chambers and trade groups. He supervises our sales force, which generates constant business for all our production employees and office staff. Have a concern? Call Lenny at (954) 776-2000.

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Alicia

Alicia is at Administrative Assistant at SERVPRO of Ft. Lauderdale South. She helps to coordinate schedules, meetings, and is very strong with customer service. Alicia helps with Human Resources, logging service progress, and is always willing to help our office staff, owners, sales staff, and production technicians. You can find her by calling (954) 776-2000.

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Tim

Tim is a Production Manager at SERVPRO of Ft. Lauderdale South. His leadership skills are outstanding as he combines his talents with both our production team and our office staff. Tim compiles production activities and makes adjustments on the fly. He creates schedules, work orders, and is often at varying job sites throughout the workday. His training, background, and knowledge of our industry makes him a key member of our team.

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Marilyn Laureano

Marilyn is our Administrative Assistant – She is responsible for written correspondence, and electronic mail ensuring the adherence to critical deadlines and providing excellent customer service. She also skillfully enters detailed data for helping to prepare estimates and invoices and to administer internal quality review files. Marilyn also assists in the scheduling of our crews and jobs and is always ready to assist other departments. Whether it is fire damage or water damage in Fort Lauderdale she is ready to help. For 24/7 emergency service, call us at (954) 776-2000 and chances are Marilyn will answer the phone.

David Galerneau

Production Manager - David had very good organizational and time management skills, and the ability to communicate clearly to the office staff, crew members, customers, insurance adjusters and property managers. His responsibilities encompass the scheduling of daily jobs and ensuring their highest quality production and results while adhering to all safety protocols. David is responsible for the submission of weekly reports that summarize production activities. He has enhanced skills addressing all fire damage and related water damage to residential and business structures in Plantation and surrounding areas.

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Frank Rodriguez

Frank is the Operations Manager at SERVPRO of Ft. Lauderdale South. He ensures that Supervisors, Crew Chiefs, and Production Technicians have the equipment and supplies needed for task completion. Frank even helps coach new technicians and field personnel and conducts proper time management of each job while guaranteeing work is completed per industry standards. Frank keeps the process running smoothly.

Robert Ansaroff

Crew Chief - He is expected to be capable of developing a drying strategy for the structure which includes the setup of drying equipment, monitoring temperature using various sensors, and controlling the relative humidity RH and specific humidity. In addition to completing the documentation of our projects, Robert is required to complete all necessary paperwork with the bill payer and coordinate and communicate with the insurance carrier on a daily. Robert works with crew members to remove and remediate mold and mildew.

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Zev

Zev is a Production Technician at SERVPRO of Ft. Lauderdale South. He is on the job every day, making life easier for our customers that suffer from damaging water and fire events. His IICRC accreditations mean complete customer satisfaction.

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Raymond

Raymond is a Production Technician at SERVPRO of Ft. Lauderdale South. His skills are many, as he works well with fellow crew members and customers. His IICRC training provides efficient and effective cleanup and restoration.

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Yaly

Yaly is a Production Technician at SERVPRO of Ft. Lauderdale South. She can perform water and fire damage restoration at properties and also assist with content cleaning at our climate-controlled warehouse.

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Roger

Roger is a Production Technician at SERVPRO of Ft. Lauderdale South. He is WRT water damage restoration certified and can mitigate the water losses at our client's properties--both residential and commercial. Count on Roger for a great result.

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Ernie

Ernie is a Production Technician at SERVPRO of Ft. Lauderdale South. He lessens the burden of the stress our customers have with his communication skills. Of course, his work is also excellent. The job site is always left clean and safe for our customers.

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Bruno

Bruno is a Production Technician at SERVPRO of Ft. Lauderdale South. His Institute of Inspection, Cleaning, and Restoration (IICRC) means he offers fast and efficient solutions to the damages from property losses due to fire, water, and mold. Bruno gets it done.